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Primo Scooter Frequently Asked Questions (FAQ)
What is better a 2-stroke engine or 4-stroke
engine?
Why are your prices so much lower than other
dealers?
Does Primo Scooter sell wholesale?
How can I pay for my scooter?
How fast will the scooters go?
How many people can ride the scooter?
Are the scooters street legal?
How do I register the scooter?
What is the difference between the four scooter
models you sell?
How long will it take for me to get my new scooter?
How much will the shipping cost?
What happens if the scooter is damaged during
shipping?
Does Primo Scooter have parts in stock?
Do you sell used scooters?
Do you take trade-ins?
What happens if I don't like the scooter?
Is Primo Scooter a real business?
How long will the scooters last?
Who handles the warranty?
Do you sell larger than 50cc scooters?
How hard is it to assemble my new scooter?
Q: What is better a 2-stroke
engine or 4-stroke engine?
Primo Scooter offers two 49.5cc engines, one is 2-stroke and one
is a 4-stroke engine. In most cases, a 2-stroke engine will be the
perfect engine for you. It has more power and more top speed. Our 2-stroke
engines are auto oil/fuel mixing, so you don't have to mix the oil and
gas. Just fill up with unleaded fuel and keep the 2-cycle oil container
full. A 2-stoke engine will get about 80 MPG, while a 4-stoke will
get about 100 MPG.
Q: Why are your prices so much
lower than other dealers?
Simple: volume. We sell a lot of scooters every week, so we buy
directly from the manufacturer in large quantities. This volume
allows us to sell the scooters for less because we don't need to make
as much profit on each customer, instead making our profits over a large
number of customers.
Q: Does Primo Scooter sell
wholesale?
Yes, we sell to dealers, rental companies, government agencies, and car
clubs (group purchases). For more information, please click here.
Q: How can I pay for my scooter?
We accept all major credit cards, checks, money orders, cash, bank
transfers and Western Union wire transfers.
Q: How fast will the scooters
go?
The 2-stroke scooters will go about 45 km/h (30-35 MPH). Our Spirit
will go faster, but it may not be legal in your state. The 4-strokes
are rated at 40 km/h. In most states, this is the legal limit that
a moped or 50cc scooter can be operated at. The scooters have a
governor installed by the factory. We do not support after-market
speed parts or offer support for upgrading the speed.
Q: How many people can ride
the scooter?
The Spirit, Bellagio and Bel Aire are made for one person. The Akita 15
can hold two riders of light weight.
Q: Are the scooters street
legal?
Yes, in most states our scooters are considered street legal, however,
please read our disclaimer.
In most states, 50cc scooters are considered mopeds. Please check with
your local DMV.
Above: All of our scooters come with the DOT (Department of Transportation)
label. Many companies don't offer legal scooters, but Primo Scooter
does.
Q: How do I register the
scooter?
If your state requires you to register the scooter, you should just need
your receipt (bill of sale) and the Certificate of Origin we send with
each scooter. Note: after you receive your scooter, please let us
know what the VIN number is and we'll mail the Certificate of Origin,
we don't send them with the scooter during shipping to help prevent theft.
Q: What is the difference
between the four scooter models you sell?
We sell four body styles. All of the scooters have the same engine
specs. All of our scooters have enough room under the seat to store
a helmet. All of our scooters come with fuel gauges and speedometers
that read in MPH and Km/h. They all come with headlights, turn signals,
horn, mirrors, and a low oil buzzer (2-stroke model). The Bellagio
and Bel Aire have rear luggage racks that will hold 30 pounds. The
Akita 15 has a very nice front storage compartment that can hold a couple
of bottles of water and a jacket. The Bel Aire has the widest seat
which is nice for larger riders. The Akita 15 has the most comfortable
seat because it is deeply padded for long trips and can hold two riders
in a pinch. The Bellagio scooter in designed to be ridden by smaller riders.
The dash has a lockable glove box so it makes the dash come closer to
the seat, so people over 5'8" might hit the dash with their knees during
riding. The Spirit doesn't have a restrictor installed on the engine,
so it will go faster but may not be legal in all states.
Q: How long will it take for
me to get my new scooter?
If you are local, you can pick your scooter up the same day if you order
it before noon. If you order it after noon, you can pick it up the following
day. If we need to ship your scooter, it takes us a day to get the
shipping company lined up and then they will deliver it within 2-6 business
days, depending on your location.
Q: How much will the
shipping cost?
We can ship your scooter to you for $60 to $250 each. You save money
by shipping more than one scooter at a time and if you can accept your
scooter at a business address, it will save you $100 to $120. In
most cases, a business address shipment will be between $60 and $125.
If you need a lift gate truck to help you unload your new scooter, please
add about $30 to the total cost. For more shipping information or
a quote, please click here.
Q: What happens if the scooter
is damaged during shipping?
Check your crate for damage before the driver leaves. It's highly unlikely
that your scooter will get damaged during shipping because it is packed
very well, however accidents can happen so we insure each shipment for
at least the replacement value and shipping cost of your new scooters.
If your scooter arrives damaged, call the shipping company immediately.
We will assist you in filing a claim. When scooters leave
our warehouse we check it for damage. We DO NOT ship damaged crates, so
if your crate has any damage, the shipping company that delivered your
scooter is responsible.
Q: Does Primo Scooter have
parts in stock?
We carry a full line of replacement parts for our 50cc scooters. Our parts
department has most parts in stock, but if you need something else, we'll
try to get it for you. We want to make sure our customers are taken
care of, so our customers have priority on our parts inventory!
Q: Do you sell used scooters?
No.
Q: What happens if I don't
like the scooter?
We are here for you and want your business! We want everybody to be happy
100% of the time. Primo Scooter will do whatever it takes to get you
to recommend us to your family and friends. If you are unable
to resolve your problem with a Primo Scooter, simply contact us. There
is no runaround. We will do whatever we can to resolve all issues. In
the unlikely event you are unhappy with your product, you may send it
back for a 15% restocking fee. You are responsible for shipping both
ways, but we will assist you in getting the best price. You will also
be responsible to pack your Product for return so as to prevent damage
to body panels or mechanicals.
Q: Is Primo Scooter a real
business?
Yes, we are located in Edison, NJ.
Q: How long will the scooters
last?
Our scooters are made by the largest motorcycle and scooter manufacturer
in Asia. They produce millions of scooters per year and scooters are a
way of life in Asia, so they have to be reliable. The engine is
based on a Yamaha 50cc.
Q: Who handles the warranty?
If you buy a scooter from Primo Scooter, we will handle your warranty
claims. Please read our warranty page for more details.
Q: Do you sell larger than 50cc
scooters?
Yes, the Panther Model is a fully approved 125cc scooter that is legal
for the U.S.
Q: How hard is it to assemble
my new scooter?
We ship our scooters to you fully assembled, except the mirrors and battery
need to be installed. Anyone with a little mechanical ability can
uncrate the scooter and get in running in minutes. For more details, please
read this page.
Helmets
- Assembly
- Shipping - Specials
- MCO Request - Dealer
Application - Technical
Info - Performance
- Disclaimer
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